THE WAREHOUSE

It all starts with the warehouse. On most jobs, materials are shipped directly to us. At that point, all flooring is fully inspected - and it is our job to return damaged, defective, and over-supplied materials. In addition, we can also supply padding and other materials at a fair price.

OUR INSTALLERS

It's safe to say this is the main reason why we're superior. Our staff receives comprehensive training on all facets of the installation process. They also receive communications training, which aids in customer satisfaction. PDP Flooring's work crews are uniformed, background-checked, drug-free, and neat and clean. And because we take care of our people, our installers stay with us - low employee turnover translates into better, more consistent service for you.

TRAINING

As we mentioned earlier, we know that excellent training is the best way to stay ahead of the competition. PDP Flooring's trainers average more then 20 years of experience in the industry. Training is also provided to your estimators, salespeople, management, and flooring associates to ensure as close to problem-free installations as possible.

SCHEDULING DEPARTMENT

We've developed a custom computer tracking system for scheduling of installations. And it is our Scheduling Department that keeps the customer in the loop - making the necessary arrangements for a timely and trouble-free installation. Here's our standard: installation within three days of receipt of goods.

SUPPLY STORE

In addition, PDP maintains a complete supply store on the premises. It is fully stocked with all the tools, materials and peripheral supplies that installers use on a daily basis. This ensures that our crews always have everything they need to do the job right, and on-time.

CUSTOMER SERVICE

PDP Flooring's customer service is a complete department ready to respond to any and all customer needs. They are responsible for customer follow-up - a post-job phone call and comprehensive 16-point questionnaire that goes out to ALL customers. And if a problem arises, a qualified service technician (averaging 20 years experience) will inspect the site in question and is prepared to resolve any issues on the spot.